When you lose a purse in a public place, it isn’t long before you realize with a sinking feeling that you may never see it – or any of the valuable items inside it – again. This was a feeling that teacher Lindsay Jones became familiar with as she drove home from a vacation with her family in New Mexico.
On the way home to Texas, they had stopped by at the Chick-fil-A in Lubbock for a quick meal. Three hours later at a gas station, she realized to her horror that she had left her purse behind in the restaurant.
Jones frantically called the Lubbock outlet and, in a rush, told the staff member who answered the phone, Darcey Cuellar, what had happened. Luckily, the staff did have her purse, and would be happy to ship it home to her – but then Jones realized her teacher’s ID and classroom keys were in the purse, and that she would need them by Monday morning. The shipment might not arrive in time!
She had to call Chick-fil-A again, and this time, the director of operations of the outlet, Casey Kovar, picked up. Kovar said he would personally take the purse to FedEx and have it sent via overnight shipment so it would arrive ASAP. When Jones said she would give him her FedEx account number so she would be charged for what would likely be an expensive shipment due to the 7 lb weight of her bag, Kovar said it had already been taken care of.
Even more amazingly, when the purse arrived, Jones found that the package didn’t just contain her handbag! It included six free meal coupons, a could of stuffed cow toys, and other bits and bobs. Jones was beyond amazed by the helpfulness and generosity of the staff and wrote about it on Facebook, where it has been shared over 1,400 times.
“Not only was my purse found by good, honest people, but they also went above and beyond to help fix a problem that was 1000% my fault to begin with!” she wrote. This incredible show of customer service not only helped her but made her whole day.